How Much Does Voice AI Cost? A Transparent Breakdown from Kea AI

Max Tilka | Senior Product Manager - Brand Experience

Building consumer products with Voice AI

If your Voice AI plan charges per minute or conversation, you shouldn’t be paying more when call times rise due to Voice AI provider slowness or spam calls. Should you pay more if call volumes spike just because it’s a holiday week? No restaurant should be penalized for that.

At Kea, we offer unlimited monthly pricing for Voice and Text AI to match restaurant needs. When a restaurant is successful, it shouldn't pay more. Commission-per-order models are outdated, and pricing models that penalize growth benefit the AI vendor rather than the restaurant.

Many Voice AI competitors advertise low prices while hiding costly details in the fine print. It may seem affordable at $199 a month, but those minutes disappear quickly during a holiday week. As a restaurant, you need reliable phone service and don't have time to analyze minute usage.

So let's break down the pricing models we see in the market and where Kea AI sits.

Kea AI has one price with unlimited calls and orders. Plus all the features your restaurant needs and more!

#1 Unlimited Calls & Orders Pricing

The way Voice AI should be. Phone calls are a tool. Does your telephony provider charge you extra for high call volume? No. We're in the era of unlimited calls, unlimited data. Your Voice AI product should reflect that.

Kea uses this model at around ~ $12/day or $350/month for unlimited calls, orders, and SMS/Texts. Check out an example bill from a long-time customer below. No hidden fees; all features included, backed by 8 years in restaurant tech.

Real Kea AI Billing for a Pizza Restaurant out of Las Vegas, who has been with Kea for over a year. Same month-to-month charges, no hidden fees or overages.

Have multiple units or fluctuating volumes? We can work with you on price. Reach out to sales@kea.ai. Kea evaluates pricing based on your telephony needs, but there are never hidden overage fees.

Maple also uses an unlimited model, offering $240/month for unlimited calls and orders. A good option for single stores with basic needs. However, for complex menus, simplicity may fall short as the number of items with nested modifiers increases, as in most high-volume restaurants.

Base Rate + Call Overages/Fees Pricing

This hybrid model can seem effective for restaurants with fluctuating volume. You're enticed by a low monthly rate with a set number of included minutes, but exceeding that limit incurs higher costs. Especially as a high-volume restaurant that needs phone ordering at scale.

Loman uses a monthly base model of $399. After that, customers have reported overage fees that can kick in. High-volume brands can end up paying $1,300–$1,400/month, far more than with unlimited plans.

Here's what a real monthly bill can look like under a Voice AI provider using a base-plus-overage model.

Loman’s provided pricing on their website.

Per Conversation Pricing

This model charges per conversation (call), making ROI hard to measure, especially for brands fielding more questions than orders. The ROI could be there, but why spend thousands of dollars when unlimited pricing plan models can save you thousands while still saving staff time? This plan is fading, but it may suit very small restaurants experimenting with AI.

Revmo uses this model at $0.59 per call. In our evaluations, setting up your menu with Revmo can take a long time. This model works for very low call volume, but seasonal spikes can lead to high costs.

Revmo’s Pricing. Simple but can really hurt you as a high-volume restaurant, which is who needs Voice AI the most. Hard to associate ROI when spam calls can increase your costs.